How long does shipping usually take?
Please allow up to three business days for accurate processing and inspections, weekends and federal holidays are excluded .(Example: If you order on Monday, your order will be shipped between Tuesday and Thursday).
Please understand that it takes 24-72 hours to process the order. We do NOT process and ship orders the same day. We will email you a tracking number once your order is fulfilled. Once your order has shipped it will be delivered within 3-5 business days.
Can you change my shipping address, something is wrong?
It is the responsibility of the buyer to make sure that they enter their address correctly. Orders are shipped within three business days and address changes cannot be made after your order has been placed. (We are required to ship to your PayPal Verified Address) Please double check the address you are entering as we will NOT be responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
How do I track my package?
Once your payment has cleared, you will receive an e-mail when your order has been processed. You will also receive a second e-mail once your order has been shipped which will include your tracking number and a link to check the journey of your Just For Her Virgin Hair Extensions.
Important Note: If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 24 – 72 hours for the tracking information to show. In some rare case, the tracking may not update but you will still receive your order. Please contact us after the estimated delivery time.
How much is shipping?
Domestic Priority Flat Rate Shipping with Full Coverage Insurance
3-5 Business Days
$12.99 Flat Rate (Applies to U.S. contiguous destinations only)
Includes full purchase amount of insurance coverage.
Delivery within 3– 5 business days based on where your package started and where it’s being sent.
Saturday delivery and residential delivery at no extra charge.
I have not received my package, what should I do?
All of our shipments include tracking with Delivery Confirmation. If the tracking states the item has been delivered to your order address but you have not received your order, please contact USPS at 1800-275-8777 in order to investigate this issue.
Once shipped if your package is lost, stolen, or damaged; Just for Her Virgin Hair Extensions cannot be held responsible for a delivered package. However, we will assist you in opening a claim with the United States Postal Service.